We want your shopping experience with us to be as seamless and enjoyable as possible. Here’s everything you need to know about our delivery process:
Processing Time
All orders are processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotions. We will notify you if there are any delays.
Shipping Methods and Costs
We offer several shipping options to suit your needs:
- Standard Shipping: Delivery within 2-3 business days with costs of £3.99 for any parcels less than 2kg. Free on orders over £45. We use Evri, Yodel or Royal Mail.
- Next-Day Shipping: For urgent orders, we offer next-day delivery for an additional charge of £5.99 Royal Mail 1st Class.
Shipping fees are calculated at checkout based on the delivery address and selected shipping method.
International Shipping
We are pleased to offer international shipping. Please note that international shipping times and fees vary based on location. Any customs duties or taxes incurred at the destination are the responsibility of the customer. International Shipping costs starts from £5.99 per item, any additional item +£0.99.
Order Tracking
Once your order has been dispatched, you will receive an email with tracking details so you can monitor your delivery in real time. If you have any issues with tracking, don’t hesitate to contact our customer service team.
Packaging
We take great care in packaging your orders to ensure they arrive in perfect condition. Our packaging is eco-friendly and designed to protect your products during transit.
Missed Deliveries
If you’re not available when the delivery arrives, the courier may leave a note with instructions on how to reschedule or pick up your order from a local collection point. We recommend checking with your local courier service for further details if you’re expecting a delivery.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or damaged goods, please reach out to our customer service team within 2 days of receiving your order. We’ll be happy to resolve the issue promptly.